Contact information

Customer Care Information

Off-WhiteTM is operated by Consumers and Consumers Express.

Last updated: October 23, 2026

This policy sets out our commitments and the limits that apply to them.

How to reach us

Email support@off---white.shop or call 210-669-1360. Support hours: Weekdays 9 AM to 5 PM.

Business identity

Consumers and Consumers Express operates the brand and online store at off---white.shop. The domain, support channel, and business details on this page are the official public contact points for this storefront.

Returns and delivery questions

Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.

Business hours

Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.

Contact details

Email: support@off---white.shop
Phone: 210-669-1360
Business address: 582 Boundary St, Anderson, South Carolina, 29625, United States

Order support

Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.

How we respond

Contact support@off---white.shop or 210-669-1360. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.